We offer both Standard and Express courier services for all local deliveries, as well as self-collections at pick-up points around Singapore. You may opt for your preferred shipping mode when checking out your shopping cart. Upon placing your payment, you will receive an email informing you that your order is in the midst of packing and delivery. All orders are processed and packed within 1-3 working days (Mondays to Fridays; Weekends & Public Holidays excluded).
All local orders are delivered via our courier service provider, NinjaVan. Once your order has been despatched, you will receive an email notification from us informing you of the delivery details. To check on your order status, simply log in to your account and view MY ORDER HISTORY. All standard and express deliveries can be tracked via NinjaVan at https://www.ninjavan.co/en-sg with your order reference and the addition of the prefix NVSGFASHM in front of your order reference. E.g. NVSGFASHMXXXXXXXXX. Simply go to MY ACCOUNT page and MY ORDER HISTORY to retrieve your order and tracking reference.
Additional charges will apply for re-deliveries if no one is present to receive the parcel after the 3rd delivery attempt for both standard and express deliveries. Please provide your contact number when signing up for an account at our website to ensure a seamless and efficient delivery so that the courier can reach you in any circumstances with regards to your delivery. Alternatively, you can also update your contact details at "My Account" page and under "My Addresses".
In the event that your order consists of an in-stock item and a backorder item, the in-stock item will be despatched first and the backorder item will be despatched when backorder stocks have arrived at a later date. This applies to international orders as well.
Standard courier service is free of charge for all local deliveries within Singapore. Delivery time is 1-4 working days upon despatch of parcels to NinjaVan. Expect potential delays of up to 7 working days for peak periods such as festive and sale promotional periods.
*There is an additional 1-3 working days for deliveries during the circuit breaker period.
Ninja Collect is a self-collection service provided by NinjaVan, allowing local shoppers to collect their parcels faster at their convenience at collection points in the country. Ninja Collect service is free of charge for all Local Orders. Once your parcel has reached the collection point, you will receive a verification code SMS from NinjaVan informing you of the collection. Shoppers have two working days to collect their parcels from their designated collection points. In the event that the parcel is not collected after two days, a nominal surcharge of $4 will be chargeable for standard re-delivery of the parcel. Do ensure that you are able to collect your parcel on time before opting for Ninja Collect. To opt for Ninja Collect, simply select your collection point from a listing at the checkout page of your order. You can also view the collection points available in Singapore via HERE before confirming on your delivery method.
International shipping is available worldwide. For international shipping, please refer to the table below for an estimated guide on the shipping rates and delivery time. All international orders will be shipped via Ninja Van or SF Express. Please refer to the following rates and delivery frame as a guide. All international deliveries may be subjected to custom checks and duties at the shipping destination. Any taxes or customs fees incurred with regards to your purchase are to be held responsible and fully payable by the shopper. For more information on parcels held for custom checks, please check with Ninja Van or SF Express for more updates and details. Once the parcel has left Singapore to the destination country, we will not be able to conduct any checks on our end.
*International shipping to certain countries is temporarily unavailable due to the cut and restriction in commercial flights around the world during the COVID-19 situation. Expect more delays in international shipping. We also seek your understanding that shipping rates may be higher than usual with additional surcharges due to the limited flights available worldwide due to COVID-19.
Estimated delivery time (subject to custom checks at country of destination)
Zone 1: 4 to 6 working days
Zone 2: 6 to 12 working days
Zone 3: 7 to 14 working days
Due to the reduction in flights worldwide from the COVID-19 situation, international shipping is temporarily limited to certain countries only till further notice. Please expect delays (in addition to the above guide) in shipping and deliveries worldwide for all orders placed. We thank you for your understanding.
For any other enquiries, please do not hesitate to drop us an email at firstname.lastname@example.org.