shopfashmob.com is the interactive online service operated by FASH MOB on the World Wide Web of the Internet. We can be reached via e-mail at firstname.lastname@example.org.
3. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT
The intellectual property rights in all software and content made available to you on or through this Website remains the property of FASH MOB, protected by copyright laws. All such rights are reserved by FASH MOB. You may store the content supplied solely for your own personal, non-commercial use. All contents including images, designs and descriptions used must be credited back to "www.shopfashmob.com". You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. All products sold on www.shopfashmob.com are not allowed to be resold in the open market for commercial purposes without the prior permission of FASH MOB.
4. ORDERS & PRICING
All orders placed are final and cannot be reversed, refunded or topped up to the original value. All prices stated on our Website are in Singapore Dollars. All payments have to be made in Singapore Dollars. Pricing is fixed and non-negotiable. For international customers purchasing from other countries outside of Singapore, please note that any taxes or customs fees in regard to your purchase are to be held responsible by the customer.
5. PRODUCTS & COLOURS
All measurements stated on our Website are in inches. All actual measurements may differ by about 0.5 inches due to mass production. Any discomfort that arises from wearing the apparel is subject to individual natural body conditions that are beyond our control and is not considered a defect. We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual color you see depends on the resolution of your monitor or smart gadget devices, we cannot guarantee that your monitor's display of any color will be as accurate as what we presented. For light coloured or white items, there may be slight small black dots which are not obvious. For all linen fabrics, there may be uneven contrasting textured threading and dark spots due to nature of fabric. As this does not change the overall appearance of the item/design, it will not be considered a defect. Any markings, threadings or spots detected in the inner lining or base of the fabric are not considered as defective as this may be due to the nature of fabric and does not change the overall appearance of the item/design.
We provide returns for all regular priced items. Only regular priced items purchased directly first-hand from shopfashmob.com are valid for return. Returns must be in their original conditions received, and packed in the original transparent packaging, unworn, unwashed, unaltered, unscented, with all tags intact and purchased directly first-hand from www.shopfashmob.com only in order to be eligible for return.
Returns of any form is strictly not allowed for all Sale items and orders placed using any form of promotional/discount/birthday discount code, store credits, reward points and gift certificates. Certain clothing apparels are also not applicable for returns, such as basic tees and knitwear, as stated in the item description. Promotional codes, gift cards, discount vouchers and store credits are applied to the entire single order and all items in the order are not eligible for any form of return.
We sincerely apologise for any incorrect or defective items received. Kindly email us at email@example.com within 7 working days with a snapshot of the incorrect item or area of defect, along with your invoice number for verification purposes and to further process an exchange to the correct item for you. Any forms of wear and tear or damage caused to the product after wearing/washing is not considered a defect and will not be liable for any returns, exchange or refunds. It is the shoppers' responsibility to treat all products received with care. Any discomfort that arises from wearing the apparel is subject to individual natural body conditions that are beyond our control and is not considered a defect, and hence not eligible for a return/refund. Size exchange is no longer accepted.
All online returns are only accepted via mailings back to our warehouse. Dropping off the order for a return at any retail outlet is not allowed due to space and operations constraints as the retail outlet cannot process any forms of returns. In the event that a customer insists on dropping off an order at the retail outlet for a return, a nominal courier charge of $7 will be offset from the original store credit value. This nominal fee is to arrange for extra courier service to send the parcel back to our warehouse.
Refer to our RETURNS & EXCHANGE section for more information.
Backorders placed via our website are subjected to delays/cancellations that are beyond FASH MOB’s control. In the event of a cancellation of a backorder, a full credit note will be offered. A full refund/cancellation on a customer's request on any ongoing backorder at any point will not be accepted. Any requests for change of size or colour for the backorder is subjected to availability. Colours of products may differ and appear to be lighter or darker for backorders due to different batches of fabrics being printed/processed that are beyond FASH MOB's control. This applies to all coloured, printed fabrics and especially denim washes.
8. GIFT CARDS & VOUCHERS
All gift cards are valid for a year from the date issued and all shopping vouchers are valid for 60 days from the date of issue. All gift cards and vouchers cannot be extended after the date of expiry. The gift cards and vouchers are non-transferrable, non-refundable and can only be used in a single transaction. Any unused amount will strictly not be refunded. Credit notes and discount vouchers are not applicable for any gift card purchase. Vouchers, discount vouchers and gift cards cannot be used concurrently. All orders placed with the use of Gift Cards/Vouchers are not eligible for any form of returns.
9. APPAREL CARE
All apparels purchased from FASH MOB are advised to be either hand washed in cold water or dry cleaned. Avoid using the spin/tumble dry function and use low heat when ironing on delicate materials such as chiffon/lace/silk/polyester/viscose, etc. Avoid soaking the apparel in water to prevent fabrics from shrinking or discolouring. Avoid using strong washing agents during wash. Avoid carrying light coloured leather products when wearing dark denim apparels to prevent colour run onto the leather product. Avoid machine wash in non-cold water. Avoid using top-load washing machines to prevent fabrics from being damaged during wash. Wash apparels separately. Ensure all apparels are properly zipped and turn inside out during wash and do not wash them with any sharp-edged apparels such as apparels with studs and exposed zips, etc. Avoid contact/friction with textured/rough fabrics/bags/straps to prevent pilling for linen fabrics.
FASH MOB reserves the right to suspend any shopping accounts and to make amendments to any of the above Terms & Conditions without any prior notice.